Where we deliver
We currently offer the delivery services displayed at checkout for eligible UK postcodes. Some services or chilled deliveries may be unavailable for remote areas, islands or addresses a carrier cannot safely serve. We will contact you if an order cannot be delivered using the selected service.
Delivery costs and estimates
The available provider, price and estimated delivery window are shown after you enter your postcode and before payment. Estimates are not guaranteed delivery appointments. Small-batch preparation, weekends, public holidays, severe weather and carrier disruption can affect timing.
Unless a different period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.
Freshness and packing
Orders are securely sealed and packed for transport. Keep the delivery out of direct sunlight, refrigerate it as soon as possible and follow the storage and use-by instructions supplied with the bottle. For longer storage, read our safe freezing guidance before freezing. Shake well before drinking. Do not consume a bottle that arrives unsealed, swollen, leaking or unusually warm where chilled transport was specified.
Receiving your order
- Provide a complete address, postcode, contact number and any access instructions.
- Arrange for someone to receive the parcel or select an appropriate safe-place option offered by the carrier.
- Check the parcel promptly after delivery.
If a carrier cannot deliver because the address or access details are incorrect, additional redelivery costs may apply where permitted by law.
Late, missing or damaged deliveries
Check the tracking information first, then contact us through the contact form as soon as possible. For leaks, breakage, missing bottles or temperature concerns, contact us preferably within 24 hours of delivery and include the order number, photographs of the outer packaging and affected items, and a short description. This request helps us investigate quickly and does not reduce your statutory rights.